Anmol Foods

FREE SHIPPING TO THE LOWER MAINLAND FOR A LIMITED TIME

Terms and Conditions

Welcome to Anmol Foods! By accessing or using our website, purchasing our products, or engaging with our services, you agree to abide by the following Terms and Conditions. Please read these terms carefully before using our services. If you do not agree with these terms, please do not use our site or purchase our products.

1. General Terms

These Terms and Conditions govern your use of the Anmol Foods website and any transactions made through it.
By accessing and using our website, you acknowledge and accept these terms.
Anmol Foods reserves the right to modify, update, or change these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and your continued use of the website after such changes constitutes your acceptance of the revised terms.

2. Services and Products

Product Availability: We strive to maintain up-to-date product listings, but all products are subject to availability. If an item is out of stock, we may offer a substitute or issue a refund.
Pricing: All prices on the website are in [CAD] and are subject to change without notice. Taxes, shipping, and handling fees may apply and are displayed at checkout.
Order Cancellations: Once an order is placed, it may not be canceled, as we begin processing it immediately to ensure fast delivery. If you wish to make changes to your order, please contact us as soon as possible.
Product Descriptions: While we strive to ensure that product descriptions and images are accurate, Anmol Foodsdoes not guarantee that the information on the website is free from errors or omissions. We reserve the right to correct any mistakes or inaccuracies.

3. User Accounts

Account Creation: In order to place orders or access certain services, you may be required to create an account. You agree to provide accurate, complete, and current information when registering, and to update your account details as necessary.
Account Security: You are responsible for maintaining the confidentiality of your account login details and password. Please notify us immediately if you suspect any unauthorized use of your account.
Account Termination: We reserve the right to suspend or terminate your account at our discretion if you violate these Terms and Conditions, engage in fraudulent activities, or fail to follow the website's rules of conduct.

4. Content and Copyright

Intellectual Property: All content on the Anmol Foods website, including text, images, graphics, logos, and trademarks, is the property of Anmol Foods and is protected by copyright and other intellectual property laws.
Limited License: You are granted a limited, non-transferable, and non-exclusive license to access and use the website for personal, non-commercial purposes. You may not copy, reproduce, distribute, or exploit any content from the site without our prior written consent.
User-Generated Content: If you submit reviews, comments, or other materials to the website, you grant Anmol Foods a non-exclusive, royalty-free, worldwide license to use, modify, and distribute your content for marketing purposes.

5. User Behavior and Prohibited Activities

Prohibited Conduct: When using our website, you agree not to engage in any of the following:
- Unlawful Activities: Engaging in any illegal activity, including fraud, hacking, or distributing malicious software.
- Offensive Content: Posting or transmitting content that is abusive, discriminatory, defamatory, or incites violence.
- Spam or Unsolicited Promotion: Engaging in unsolicited marketing, advertising, or promotional activities on our platform.
- Disruption of Services: You may not disrupt, overload, or interfere with the proper functioning of our website or servers.
Account Suspension: Anmol Foods reserves the right to suspend or terminate your account and access to services if you violate these Terms.

6. Liability and Disclaimers

Accuracy of Information: While we strive to ensure that all information, product details, and prices on our website are accurate, Anmol Foods does not guarantee the accuracy, completeness, or timeliness of such information. Errors or omissions may occur, and we are not liable for any inaccuracies.
Website Availability: We do not guarantee that our website will be uninterrupted, error-free, or free of viruses. We are not responsible for any downtime, technical issues, or data loss that may occur.
Limitation of Liability: Anmol Foods will not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website, products, or services.

7. Privacy and Data Protection

Privacy Policy: Your use of our website and services is governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please refer to the Privacy Policy for more details on how we handle your data.
Cookies: We may use cookies to enhance your experience on our website. By using the site, you consent to the use of cookies as described in our Privacy Policy.

8. Shipping and Delivery

Shipping Information: We aim to process and ship orders promptly. Delivery times may vary depending on your location and availability of the products.
Shipping Costs: Shipping costs are calculated based on the weight, size, and destination of your order. These will be clearly displayed at checkout before you confirm your purchase.
Delivery Issues: Anmol Foods is not responsible for delays caused by the shipping carrier or incorrect delivery information provided by the customer.

9. Returns and Refunds

Returns Policy: Due to the nature of our products (e.g., food items), we do not accept returns unless the product is defective or damaged upon delivery.
Refunds: If you receive a damaged or incorrect product, please contact us within [1] days of receiving the order. We will review the issue and, if eligible, offer a replacement or refund.
Non-Refundable Items: Certain products may be non-refundable due to hygiene or safety reasons, such as opened food items or personalized products.

10. Governing Law

These Terms and Conditions are governed by the laws of CANADA. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts in CANADA.

11. Contact Information

If you have any questions or concerns about our Terms and Conditions, please contact us at:

📧 Email: info@anmolfoods.ca
📞 Phone: 604-373-9600

12. Acceptance of Terms

By using our website or purchasing our products, you agree to be bound by these Terms and Conditions.

Return and Refund Policy

At Anmol Foods, we take pride in the quality and freshness of our products. However, due to the nature of our food items, we can only accept returns or issue refunds in the case of faulty or damaged products caused by our error.

Please carefully review our policy below:

1. Refunds and Returns Eligibility

Refunds or replacements will only be issued under the following circumstances:

Damaged or Defective Products: If you receive a product that is damaged, defective, or spoiled due to an error on our part (e.g., incorrect packaging, mishandling during shipping, or any issues that affect the quality of the product).
Incorrect Orders: If you receive an incorrect item or an item different from what was ordered, please contact us immediately.

2. Non-Refundable Items

Due to health and safety regulations, we do not accept returns for food products once they have been opened or consumed. Non-refundable items include:

Opened or partially used food products.
Products that have passed their expiry date upon delivery (unless due to our error).
Products purchased from third-party retailers or distributors.

3. How to Request a Refund or Replacement

If you believe your order is eligible for a refund or replacement, please follow these steps:

Contact Us Immediately: Reach out to our customer service team within 1 days of receiving your order. You can contact us via email at order@anmolfoods.ca or by phone at 604-373-9600
Provide Documentation: In your communication, please include:
- Your order number and proof of purchase.
- A clear description of the issue (e.g., product damage, wrong item received).
- Photos of the damaged or incorrect product, if applicable.

Review and Resolution: Our team will review your request, and if we determine the issue is due to our error, we will offer a refund or replacement at no additional cost to you.

4. Refund Process

Processing Time: Once we confirm your refund or replacement request, please allow up to [X] business days for processing.
Refund Method: Refunds will be issued to the original payment method used during purchase. Depending on your payment provider, it may take an additional 5-10 days for the refund to appear in your account.

5. Shipping Costs

Shipping for Returns: If the return is due to a defect or error on our part, we will cover the cost of return shipping.
Non-Error Returns: If a return is requested for reasons not covered under our policy (e.g., customer change of mind), the customer will be responsible for return shipping costs.

6. Contact Information

If you have any questions or concerns regarding our Return and Refund Policy, please contact us:

📧 Email: info@anmolfoods.ca
📞 Phone: 604-373-9600

7. Acceptance of Policy

By purchasing from Anmol Foods, you acknowledge that you have read and agree to the terms outlined in this Return and Refund Policy.